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Permanent Guests: In conjuntion with the annual schedule, permanent guest lists will need to be renewed for each owner. Please pay close attention to the insert in the next newsletter, the web-site and channel 63 for information detailing this process.
Meeting Notices: Board meeting notices will be posted 48/hours before the board meeting outside the Management office, on the Bulletin Board in the Fitness Center and on the Board Page of the webiste, as well as the events calendar.
Smoking: Please do not smoke in bathrooms.
Alligator: If you see an Alligator in the lakes, please contact the Alligator hotline at: 866-392-4286. Please do not contact management first as this will reduce the response time of the hotline.
Parking on the Swale: Please do not park on the swale areas.
Guardhouse Voice Server: In the event the automated system does not work ever in the future, simply contact the guardhouse directly at 561-422-9191, ext 212 and leave a message.
Documents: If you are interested in obtaining forms independent of what is offered on the website, please stop by the office. For convenience, various forms have been offered on the website in the documents section link. If you would like specific documents and / or official records of the Association (budget, income statement, minutes, etc...), please submit a written request to the management office.
Fishing Rules: Who needs a license? Everyone with the exception of FULL - TIME Residents 65 years or older or children under age 16.
What if I see someone fishing behind my home? Advise them politely that they can not fish there. If they look suspicious and you do not want to confront them or are afraid for your safety- contact the police. Please be sure to report the violation to the Association to help in preventing this from happening again.
Inspections: In an effort to maintain the appearance and property values of the Association, management conducts regular property inspections. Some specific items looked for are: dead trees/brush, trash outside, improper plantings, dogs without leashes, improper signs, hurricane shutters, arc items, etc.
Owner Contact Information: Management consistently strives to keep updated records on every owner. Please advise the Association immediately if you change a mailing address, phone number(s), email address, etc...
Trash Pickup: Large trash (furniture, bulky items that do not fit in a trash can, large branches, etc...) only get picked up on FRIDAYS. Bulk trash may be deposited curbside only on the day of pickup by 7:00am.
Office Hours: The office hours are:
Monday, Wednesday, and Friday - 8:30am - 3:00pm
Tuesday and Thursday - 10:00am - 5:00pm
Weekend Management Hours: Should you need assistance on the weekend please call:
Saturday: 9:00am-5:00pm Karyn Scherzer, Activity Coordinator is available at ext. 203
Transponders: If you are an owner / resident and did not receive a transponder, please make arrangements with the main office to get a transponder. You will need to pick up the transponders on an appointment basis only. Snow Birds and Snowflakes - please contact the office for special arrangements regarding rental cars.
Remember- Before any projects can be initiated, ARC written approval must be obtained!
Work Orders:
Please submit all work order requests to the Club Desk as opposed to Castle Customer Care. This can be done:
- By Phone: Please dial 561-422-9191, ext. 202.
In Person: Please stop by the Club Desk, located in the clubhouse and fill out a work order. These forms are also available in the office.
- By Fax: Please fax the work order form (located in the 'Document' section of this web-site) to the management office 561-422-9860 indicating specifically the work that needs to be performed.
Management holds weekly meetings with Landscaping, Pest, Fertilization, and Irrigation Contractors. We will work hard to expedite all concerns as quickly as possible. Upon the completion of the submitted work order, you will be advised by phone or in writing.
ARC Forms:
Additional ARC forms are available at the Club Desk and main office. Those submitting a request will be informed of the approval/denial in writing within five (5) business days of the Architectural Review meeting. In the event the form is incomplete, the Association will call the number listed on the request form.
The ARC Committee is currently looking for candidates to serve as alternates on the existing Architectural Review Committee.
The Buena Vida Architectural Review Committee (ARC) consists of homeowners appointed by the Board of Directors. It is the responsibility of the ARC to make sure that homeowners who wish to make changes to the outside of their home or elsewhere on their property comply with the rules that have been established and approved by the board.
The ARC meets every 2nd and 4th Monday of each month (except holidays) and the meetings are open to all homeowners in accordance with Florida Law.
In cooperation with Castle Management employees, the ARC receives, reviews, and approves requests from homeowners.
Violations:
In the event you witness violations to the current Rules and Regulations / Governing Documents, please advise the Association in writing. Forms are available at the Club Desk and main office specifically for this purpose.
Account Questions:
Until further notice, please direct all questions related to your account (exp: coupon books, amount owed, auto pay, etc...) to Castle Customer Care.
Introducing the Buena Vida Staff:
- Jamie Dolan- Property Manager
- Karyn Scherzer- Activity Coordinator
- Bill Herter - Maintenance Coordinator
- Jennifer Hamilton- Head Club Attendant
- Lisa Carrabis - Club Attendant
- Jared Morrin - Club Attendant
- Marcus Stewart - Club Attendant
WE ALL LOOK FORWARD TO SERVING YOU!
For efficient service when calling our main number (561-422-9191), please dial the appropriate extension (listed below) to reach the respective person that can best assist you:
Extension 201 - Property Manager, Jamie Dolan
Extension 200 - Administrative Assistant
Extension 202 - Club Attendant Desk-Event Information
Extension 203 - Activity Coordinator, Karyn Scherzer
Extension 205 - Cafe
Extension 212 - Guard House
Introducing Castle Management Customer Care:
Castle Management is here to enhance our lifestyle by providing unparalleled property services. Its a new day here at Buena Vida! We all need to use the systems Castle Management has set up for the smooth running of our community.
Call Castle Management Customer Care at 954-792-6000.
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