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Last Updated 5/29/08
*Please refer to the newsletter for a brief May progress Report.
Hurricane Preparedness: Please see the following website for a 2008 Hurricane Guide:
http://www.pbcgov.com/hurricane/pdf/hurricane_guide.pdf
Pressure Washing Schedule: All walls have been pressure washed!
Parking on the Swale: Please do not park on the swale areas.
ARC: ARC will not be reviewing cases 5/26/08 due to Memorial Day. The next review is scheduled the 2nd week in June in conjunction with the normal schedule.
Guardhouse Voice Server: The Guardhouse computer has been repaired! The automated system is functioning as normal. In the event the automated system does not work ever in the future, simply contact the guardhouse directly at 561-422-9191, ext 212 and leave a message.
Documents: If you are interested in obtaining forms independent of what is offered on the website, please stop by the office. For convenience, various forms have been offered on the website in the documents section link. If you would like specific documents and / or official records of the Association (budget, income statement, minutes, etc...), please submit a written request to the management office.
Irrigation Time Clocks: All Residential time clocks have been reprogrammed by 'All Phase Irrigation" to allow for watering two times a week as opposed to one time a week.
Locker Rooms: Minto is in the process of complete renovation and remediation of the Men's and Women's Locker Rooms. Initially this process was estimated to take around a week. Due to the intensity of the structural problems associated with these areas, the Locker Rooms will be closed until mid or late June. Thank you for your patience.
Fishing Rules: Who needs a license? Everyone with the exception of FULL - TIME Residents 65 years or older or children under age 16.
What if I see someone fishing behind my home? Advise them politely that they can not fish there. If they look suspicious and you do not want to confront them or are afraid for your safety- contact the police. Please be sure to report the violation to the Association to help in preventing this from happening again.
Inspections: In an effort to maintain the appearance and property values of the Association, management conducts regular property inspections. Some specific items looked for are: dead trees/brush, trash outside, improper plantings, dogs without leashes, improper signs, hurricane shutters, arc items, etc… In addition to this, management will be initiating an outside inspection of all 449 homes throughout the next couple of months. Owners will be notified to the best extent possible when their specific inspection will take place. The purpose of this inspection is to produce an overall assessment of current property issues as they could relate to the formulation of policies moving forward.
Strathmore Cards: The Strathmore cards are available for pick up at the Club Attendant / Fitness Desk. Enjoy! Please see the management office if you run out of the funds on your Strathmore cards. There is a list of Owners interested in selling.
Owner Contact Information: Management consistently strives to keep updated records on every owner. Please advise the Association immediately if you change a mailing address, phone number(s), email address, etc...
Trash Pickup: Large trash (furniture, bulky items that do not fit in a trash can, large branches, etc...) only get picked up on FRIDAYS. Bulk trash may be deposited curbside only on the day of pickup by 7:00am.
New Office Hours: The Board of Directors has established new office hours . The new office hours are:
Monday, Wednesday, and Friday - 8:30am - 3:00pm
Tuesday and Thursday - 10:00am - 5:00pm
Club Attendant of the Month: Buena Vida residents, we strongly encourage all input regarding staff. Management takes their preformance, professionalism and service very seriously. A very thorough staff manual of policies, procedures, rules of conduct, etc... has been formed and given to all attendants. As time goes on, we will continue to update this. In addition biweekly meetings are held with all c;ib attendants and a spa attendant is chosen on a monthly basis as attendant of the month. Your input, both positive and negative is valued and will be taken seriously. If you want to acknowledge an attendant for great work performance, please let us know!!! Likewise, if you have recommendations for improvements, let us know.
Transponders: If you are an owner / resident and did not receive a transponder, please make arrangements with the main office to get a transponder. You will need to pick up the transponders on an appointment basis only. Snow Birds and Snowflakes - please contact the office for special arrangements regarding rental cars.
Remember- Before any projects can be initiated, ARC written approval must be obtained!
Work Orders:
Effective Immediately, please submit all work order requests to the main office as opposed to Castle Customer Care. This can be done:
- By Phone: Please dial 561-422-9191, ext. 200 or 201
- In Person: Please stop by the main office, located in the clubhouse and fill out a work order. These forms will be available to you in the office.
- By Fax: Please fax the work order form (located in the 'Document' section of this web-site) to the management office 561-422-9860 indicating specifically the work that needs to be performed.
Management holds weekly meetings with Landscaping, Pest, Fertilization, and Irrigation Contractors. We will work hard to expedite all concerns as quickly as possible. Upon the completion of the submitted work order, you will be advised by phone or in writing.
ARC Forms:
Additional ARC forms are available in the main office. Those submitting a request will be informed of the approval/denial in writing within five (5) business days of the Architectural Review meeting. In the event the form is incomplete, the Association will call the number listed on the request form.
Currently The ARC Committee is looking for candidates to serve as alternates on the existing Architectural Review Committee.
The Buena Vida Architectural Review Committee (ARC) consists of homeowners appointed by the Board of Directors. It is the responsibility of the ARC to make sure that homeowners who wish to make changes to the outside of their home or elsewhere on their property comply with the rules that have been established and approved by the board.
The ARC meets every 2nd and 4th Monday of each month (except holidays) and the meetings are open to all homeowners in accordance with Florida Law.
In cooperation with Castle Management employees, the ARC receives, reviews, and approves requests from homeowners.
Violations:
In the event you witness violations to the current Rules and Regulations / Governing Documents, please advise the Association in writing. Forms are available in the main office specifically for this purpose.
Account Questions:
Until further notice, please direct all questions related to your account (exp: coupon books, amount owed, auto pay, etc...) to Castle Customer Care.
Introducing the Buena Vida Staff:
- Kelly Norman - Property Manager
- LIndsay Sullenger - Clubhouse Manager
- Deborah Marino - Administative Assistant
- Martin Perez - Maintenance Coordinator
- Daryl Outler - Full time Janitor
- Lisa Carrabis- Club Attendant
- Andrew Espidol - Club Attendant
- Jennifer Hamilton- Club Attendant
- Marcus Stewart - Club Attendant
- Jared Morrin - Club Attendant
WE ALL LOOK FORWARD TO SERVING YOU!
For efficient service when calling our main number (561-422-9191), please dial the appropriate extension (listed below) to reach the respective person that can best assist you:
Extension 201 - Property Manager, Kelly Norman
Extension 200 - Administrative Assistant, Deborah Marino
Extension 202 - Club Attendant Desk
Extension 203 - Club Manager (contact for social events)
Extension 205 - Cafe
Extension 212 - Guard House
Introducing Castle Management Customer Care:
Castle Management is here to enhance our lifestyle by providing unparalleled property services. It’s a new day here at Buena Vida! We all need to use the systems Castle Management has set up for the smooth running of our community.
Call Castle Management Customer Care at 954-792-6000.
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